Refund policy

All Sales Are Final

  • Due to the limited quantity nature of our products, all sales are final.

  • We do not accept returns, refunds, or exchanges unless the item arrives damaged or there was an order fulfillment error on our end.

Damaged or Incorrect Items

We hold ourselves to the highest quality standards. If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery at offthefield10@gmail.com.

  2. Include your order number and clear photos of the issue.

  3. We will review your case and, if approved, send you a replacement or issue a store credit.

Size & Fit Disclaimer

  • Please refer to our Size Guide before purchasing.

  • Because every drop is made in limited quantities, we cannot guarantee size exchanges.

International Orders

  • International customers are responsible for customs duties, VAT, or taxes.

  • We cannot accept returns or exchanges due to customs-related delays or additional fees.

Refund Exceptions

Refunds may only be granted in the following cases:

  • The product is out of stock after your order was placed.

  • You received an incorrect item and no replacement is available.

Contact Us

For any order-related concerns, email us at:
📧 offthefield10@gmail.com